Frequently Asked Questions
Over time, we have received many questions from our customers. Here are the answers to the most frequently asked questions.
Is your question not listed? Don't hesitate to contact us. We're happy to help!
FAQ
Lumberg Netherlands exclusively sells to business (B2B) customers. We do not sell to consumers. This is why you only see gross prices before creating an account.
Would you like to become a customer? Create your account here.
Are you already a customer of Lumberg Netherlands and have an account? Log in here.
After you fill out the 'Sign up' form, we will contact you as soon as possible to approve your account. Until then, you will not be able to see the net purchase prices or place orders.
If you need assistance, please do not hesitate to contact us.
Since we transitioned to a completely new platform for our webshop, we were unable to carry over all your old data. Therefore, we ask you to create a new password by clicking on 'I forgot my password'.
NOTE: Please verify your account details, such as your address, before placing an order. If you need assistance, please do not hesitate to contact us.
Please contact us at info@lumberg.nl, 010-5216255, or click on the Live Chat button during office hours to get direct technical support from one of our product specialists.
At the moment, we do not display real-time stock information on our webshop. During the order process, we will confirm the number of products we have in stock via email.
The date you receive from us is an estimated delivery date, indicating when we expect to deliver the products if you place an order with us. These delivery dates are approximate and based on our past experience with sourcing these products.
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Yes, you can contact our customer support for any questions regarding your order.
Email: info@lumberg.nl
Phone: 010-5216255
Our customer support is available Monday through Friday during office hours, from 08:30 to 17:00.
We have also recently started offering the option to chat with one of our representatives. You can see if the chat is available next to this message.
If you discover a mistake in your order after it has been submitted, please contact our sales department as soon as possible at 010-5216255.
While it may not always be possible to change the order before it is shipped, contacting us immediately gives you the best chance of having the order adjusted before it is dispatched.
As a connectivity expert, we often receive requests for custom-made cables that are not available as standard products. Therefore, we have developed a special form where you can specify the type of cable, the desired length, and the specific connectors for both ends. Additionally, you can upload your own technical specifications with your request if needed.
Click here to request a quote for a custom cable assembly.