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Frequently Asked Questions


Over time, we have received many questions from our customers. Here are the answers to the most frequently asked questions.

Is your question not listed? Don't hesitate to contact us. We're happy to help!



FAQ

Lumberg Netherlands exclusively sells to business (B2B) customers. We do not sell to consumers. This is why you only see gross prices before creating an account.

Would you like to become a customer? Create your account here.

Are you already a customer of Lumberg Netherlands and have an account? Log in here.



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After you fill out the 'Sign up' form, we will contact you as soon as possible to approve your account. Until then, you will not be able to see the net purchase prices or place orders.

If you need assistance, please do not hesitate to contact us.


Since we transitioned to a completely new platform for our webshop, we were unable to carry over all your old data. Therefore, we ask you to create a new password by clicking on 'I forgot my password'.

NOTE: Please verify your account details, such as your address, before placing an order. If you need assistance, please do not hesitate to contact us.


If the product you need does not appear in our webshop search results, there is a good chance we can still supply it.

Please contact us at info@lumberg.nl, 010-5216255, or click on the Live Chat button during office hours to get direct technical support from one of our product specialists.


At the moment, we do not display real-time stock information on our webshop. During the order process, we will confirm the number of products we have in stock via email.

The date you receive from us is an estimated delivery date, indicating when we expect to deliver the products if you place an order with us. These delivery dates are approximate and based on our past experience with sourcing these products.


If you have forgotten your account username, you can easily request it from us. We will send the username to the email address registered in your profile.

To create a new password, simply go to 'My Account' under the 'Your Profile' tab, as shown below.
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If you have forgotten your password, you can easily create a new one by clicking on the 'I forgot my password' option on the login page. Follow the instructions to reset your password. 

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Yes, you can contact our customer support for any questions regarding your order.

Email: info@lumberg.nl

Phone: 010-5216255

Our customer support is available Monday through Friday during office hours, from 08:30 to 17:00.

We have also recently started offering the option to chat with one of our representatives. You can see if the chat is available next to this message.



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To return products, please contact our sales department to request an RMA number (Return Merchandise Authorization). Once you have received the RMA number, we will provide you with instructions on how to package and return the items.

If you discover a mistake in your order after it has been submitted, please contact our sales department as soon as possible at 010-5216255.

While it may not always be possible to change the order before it is shipped, contacting us immediately gives you the best chance of having the order adjusted before it is dispatched.


As a connectivity expert, we often receive requests for custom-made cables that are not available as standard products. Therefore, we have developed a special form where you can specify the type of cable, the desired length, and the specific connectors for both ends. Additionally, you can upload your own technical specifications with your request if needed.

Click here to request a quote for a custom cable assembly.


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